Return Policy
1. Returns of products charged by the Company:
The return of products is charged to the detriment of the Company in all the following cases:
1.1.In all cases in which other than the sold are delivered, by type or quantity.
1.2 In case during delivery the item has packaging damaged, completely or for the most part.
1.3 In the event that a product (s) is found to be defective upon delivery to the Customer (hereinafter referred to as "DOA"). In this case, the return of the products will be accepted within seven (7) calendar days from their delivery to the Customer. The above is without prejudice to the individual DOA policies of the product manufacturers as long as they comply with the Applicable Legislation.
1.4 In case it is found that the product has a lack of quality, which quality has previously been agreed in writing with the Company.
1.5 In case the product is found to have a manufacturing defect. In this case, if this is confirmed by the authorized repairer who provides the guarantee of good operation, the following applies: The guarantee is provided for a limited period of time stated in the detailed characteristics of the product and has the minimum legal duration specified in the applicable Laws. After the end of this period or repair, the replacement of the products is possible with an additional charge following a new agreement with the Customer.
In cases of return charged by the company the products must be returned in the condition received by the Customer (asnew) and at the time agreed.
For all the above cases, the return of the product to be replaced should be done together with all the documents that accompanied the product and its complete packaging (unless it is a defect that was found later after delivery and the packaging does not exist or also except in the case of a product whose packaging was received by distributors upon delivery of the item). The return of the products at the charge of the Company will take place either by personal and transport means of the Company or by courier, or at the headquarters of the Company.
After the return of the products, the defect mentioned by the Customer is checked and then he is contacted to be informed about the results of the check.
In case of return of the products depending on the case, free repair, or replacement, otherwise reduction of the price or cancellation of the transaction will be carried out according to what is specifically defined in article AK 540 provided that the products have been previously received and inspected by the Company. In case of cancellation, the refund to the Customer will be made in the same way as their payment was made by the Company. Specifically, the refund to the Customer will be made in case of payment by credit card, with cancellation of the debit of the credit card, which will be done by the Company and in case of payment in cash, if the Customer had chosen the option "receipt from the store ", will be done by returning his money to him from the headquarters.
In case the products are returned damaged or incomplete, the Company has the right to request compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of its claim against the customer's.
The return of products is charged to the detriment of the Company in all the following cases:
1.1.In all cases in which other than the sold are delivered, by type or quantity.
1.2 In case during delivery the item has packaging damaged, completely or for the most part.
1.3 In the event that a product (s) is found to be defective upon delivery to the Customer (hereinafter referred to as "DOA"). In this case, the return of the products will be accepted within seven (7) calendar days from their delivery to the Customer. The above is without prejudice to the individual DOA policies of the product manufacturers as long as they comply with the Applicable Legislation.
1.4 In case it is found that the product has a lack of quality, which quality has previously been agreed in writing with the Company.
1.5 In case the product is found to have a manufacturing defect. In this case, if this is confirmed by the authorized repairer who provides the guarantee of good operation, the following applies: The guarantee is provided for a limited period of time stated in the detailed characteristics of the product and has the minimum legal duration specified in the applicable Laws. After the end of this period or repair, the replacement of the products is possible with an additional charge following a new agreement with the Customer.
In cases of return charged by the company the products must be returned in the condition received by the Customer (asnew) and at the time agreed.
For all the above cases, the return of the product to be replaced should be done together with all the documents that accompanied the product and its complete packaging (unless it is a defect that was found later after delivery and the packaging does not exist or also except in the case of a product whose packaging was received by distributors upon delivery of the item). The return of the products at the charge of the Company will take place either by personal and transport means of the Company or by courier, or at the headquarters of the Company.
After the return of the products, the defect mentioned by the Customer is checked and then he is contacted to be informed about the results of the check.
In case of return of the products depending on the case, free repair, or replacement, otherwise reduction of the price or cancellation of the transaction will be carried out according to what is specifically defined in article AK 540 provided that the products have been previously received and inspected by the Company. In case of cancellation, the refund to the Customer will be made in the same way as their payment was made by the Company. Specifically, the refund to the Customer will be made in case of payment by credit card, with cancellation of the debit of the credit card, which will be done by the Company and in case of payment in cash, if the Customer had chosen the option "receipt from the store ", will be done by returning his money to him from the headquarters.
In case the products are returned damaged or incomplete, the Company has the right to request compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of its claim against the customer's.
2. Returns of products charged by the Customer
Return of products charged by the Customer can be made in cases where the Customer for any reason, other than the above, changed his mind and no longer wishes to purchase the product, provided that the withdrawal period referred to in Section 5 has not expired and the Customer had explicitly choose a method of delivery other than the cheapest standard method of delivery offered by the Company. The return of the products can be done either by the Customer himself at the headquarters of the Company or by sending them, the Customer being charged with their shipping costs, after consultation with the Company's staff. In both cases mentioned above, the product must be in excellent condition along with all the original documents that accompanied the product (eg VAT, Retail, etc.) and complete its packaging. In case of return of the products, and provided that the products have been previously received and checked by the Company, the refund to the Customer will be made in case of payment by credit card, with cancellation of the credit card charge, which will is done with the care of the Company and in case of payment in cash, if the Customer had chosen the option "collection from the store", it will be done by returning his money to him from the headquarters. In case the products are returned damaged or incomplete, the Company has the right to request compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of this claim. against the Customer.
3. Right of withdrawal
Return of products charged by the Customer can be made in cases where the Customer for any reason, other than the above, changed his mind and no longer wishes to purchase the product, provided that the withdrawal period referred to in Section 5 has not expired and the Customer had explicitly choose a method of delivery other than the cheapest standard method of delivery offered by the Company. The return of the products can be done either by the Customer himself at the headquarters of the Company or by sending them, the Customer being charged with their shipping costs, after consultation with the Company's staff. In both cases mentioned above, the product must be in excellent condition along with all the original documents that accompanied the product (eg VAT, Retail, etc.) and complete its packaging. In case of return of the products, and provided that the products have been previously received and checked by the Company, the refund to the Customer will be made in case of payment by credit card, with cancellation of the credit card charge, which will is done with the care of the Company and in case of payment in cash, if the Customer had chosen the option "collection from the store", it will be done by returning his money to him from the headquarters. In case the products are returned damaged or incomplete, the Company has the right to request compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of this claim. against the Customer.
3. Right of withdrawal
- 3.1 Από αρχική υποβολή της παραγγελίας του Πελάτη μέχρι και προθεσμία 14 ημερολογιακών ημερών από την παράδοση (όταν πρόκειται για προϊόντα) και μάλιστα όταν είναι πολλά στην ίδια παραγγελία από την παράδοση και του τελευταίου ενώ όταν υπάρχει υποχρέωση παράδοσης προϊόντων σε τακτά διαστήματα από την παράδοση του πρώτου, ο Πελάτης δικαιούται να υπαναχωρήσει από την πώληση.
- 3.2 Η υπαναχώρηση αυτή είναι αναιτιολόγητη και χωρίς καμία επιβάρυνση και αν το είδος έχει ήδη παραδοθεί ο Πελάτης οφείλει να επιστρέψει το προϊόν ακριβώς στην κατάσταση που το παρέλαβε, με το σύνολο των εξαρτημάτων του, των εντύπων που το συνοδεύουν και της συσκευασίας του σε άριστη κατάσταση. Η επιστροφή του είδους γίνεται δεκτή, μόνον εφόσον πρώτα ο Πελάτης έχει εξοφλήσει κάθε ποσό που επιβαρύνθηκε η εταιρία για την αποστολή του είδους σε αυτόν και τα έξοδα αποστολής για την επιστροφή του είδους.
- 3.3 Η δήλωση υπαναχώρησης ασκείται εγγράφως ή και ηλεκτρονικά και η Εταιρεία είναι υποχρεωμένη να αποστείλει επιβεβαίωση της παραλαβής δήλωσης υπαναχώρησης μόλις αυτή περιέλθει σε αυτήν.
- 3.1 Από αρχική υποβολή της παραγγελίας του Πελάτη μέχρι και προθεσμία 14 ημερολογιακών ημερών από την παράδοση (όταν πρόκειται για προϊόντα) και μάλιστα όταν είναι πολλά στην ίδια παραγγελία από την παράδοση και του τελευταίου ενώ όταν υπάρχει υποχρέωση παράδοσης προϊόντων σε τακτά διαστήματα από την παράδοση του πρώτου, ο Πελάτης δικαιούται να υπαναχωρήσει από την πώληση.
- 3.2 Η υπαναχώρηση αυτή είναι αναιτιολόγητη και χωρίς καμία επιβάρυνση και αν το είδος έχει ήδη παραδοθεί ο Πελάτης οφείλει να επιστρέψει το προϊόν ακριβώς στην κατάσταση που το παρέλαβε, με το σύνολο των εξαρτημάτων του, των εντύπων που το συνοδεύουν και της συσκευασίας του σε άριστη κατάσταση. Η επιστροφή του είδους γίνεται δεκτή, μόνον εφόσον πρώτα ο Πελάτης έχει εξοφλήσει κάθε ποσό που επιβαρύνθηκε η εταιρία για την αποστολή του είδους σε αυτόν και τα έξοδα αποστολής για την επιστροφή του είδους.
- 3.3 Η δήλωση υπαναχώρησης ασκείται εγγράφως ή και ηλεκτρονικά και η Εταιρεία είναι υποχρεωμένη να αποστείλει επιβεβαίωση της παραλαβής δήλωσης υπαναχώρησης μόλις αυτή περιέλθει σε αυτήν.
4. Exceptions to withdrawal:
There is NO retreat to:
(a) service contracts after the full provision of the service, if the execution started with the prior explicit consent of the consumer and his acknowledgment that he will lose his right of withdrawal as soon as the contract is fully executed by the supplier;
(b) the supply of goods or services the price of which depends on money market fluctuations which cannot be controlled by the supplier and which may occur within the withdrawal period;
(c) the supply of goods manufactured to the specifications of the consumer or clearly personalized;
(d) the supply of goods which may soon be damaged or expire;
(e) the supply of sealed goods which are not suitable for return, for health reasons or for hygiene reasons and which have been unsealed after delivery;
(f) the supply of goods which, after delivery, by reason of their nature, are inextricably mixed with other elements;
(g) the supply of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the sales contract, but the delivery of which can only take place after 30 days and the actual price of which depends on market fluctuations, which are not it is possible for the supplier to check,
(h) contracts in which the consumer has specifically requested a visit from the supplier with a view to carrying out emergency repairs or carrying out maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the consumer or goods other than spare parts compulsorily used during maintenance or repairs, the right of withdrawal shall apply to such additional services or goods,
(i) the supply of sealed audio recordings or sealed video recordings or sealed computer software, which were unsealed upon delivery;
(j) the supply of newspapers and magazines of all kinds, with the exception of subscription contracts for the supply of such publications;
(k) contracts awarded by public auction;
(l) the provision of housing other than for the purpose of housing, transport of goods, car rental, catering or leisure activities, if the contract provides for a specific date or time limit for execution;
m) the supply of digital content not provided on a physical medium, if the execution started with the prior explicit consent of the consumer and the confirmation on his part that he thus loses his right of withdrawal.
For more information visit the Terms of Sale of the Website.
There is NO retreat to:
(a) service contracts after the full provision of the service, if the execution started with the prior explicit consent of the consumer and his acknowledgment that he will lose his right of withdrawal as soon as the contract is fully executed by the supplier;
(b) the supply of goods or services the price of which depends on money market fluctuations which cannot be controlled by the supplier and which may occur within the withdrawal period;
(c) the supply of goods manufactured to the specifications of the consumer or clearly personalized;
(d) the supply of goods which may soon be damaged or expire;
(e) the supply of sealed goods which are not suitable for return, for health reasons or for hygiene reasons and which have been unsealed after delivery;
(f) the supply of goods which, after delivery, by reason of their nature, are inextricably mixed with other elements;
(g) the supply of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the sales contract, but the delivery of which can only take place after 30 days and the actual price of which depends on market fluctuations, which are not it is possible for the supplier to check,
(h) contracts in which the consumer has specifically requested a visit from the supplier with a view to carrying out emergency repairs or carrying out maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the consumer or goods other than spare parts compulsorily used during maintenance or repairs, the right of withdrawal shall apply to such additional services or goods,
(i) the supply of sealed audio recordings or sealed video recordings or sealed computer software, which were unsealed upon delivery;
(j) the supply of newspapers and magazines of all kinds, with the exception of subscription contracts for the supply of such publications;
(k) contracts awarded by public auction;
(l) the provision of housing other than for the purpose of housing, transport of goods, car rental, catering or leisure activities, if the contract provides for a specific date or time limit for execution;
m) the supply of digital content not provided on a physical medium, if the execution started with the prior explicit consent of the consumer and the confirmation on his part that he thus loses his right of withdrawal.
For more information visit the Terms of Sale of the Website.